Cancellation of the purchase and refund of the money are subject to the conditions of the ticket you’ve purchased. The time to complete the procedure also depends on the fare you’ve purchased. There are some that allow the annulment up to 12 months, as long as you have not flown some stretch.
Shopping in Brazil or Colombia
- You can request the cancellation of your purchase within the first 24 hours, through our Contact Center.
- For Brazil only: the refund request must be made within the same day or only 24 hours after the time of purchase.
- Only for Brazil: the ticket must have been issued at least 7 days before the flight date.
Shopping at travel agencies or other places
You need to communicate directly with them to see which options you have for annulment.
If you need to know the conditions of your ticket, you can do so on the proof of purchase that we’ve sent you to your email.
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