Can I travel with my emotional support pet?

Yes, you can travel with your pet. And to help you plan your trip better, it’s important to know:

• Dogs are the only emotional support pets allowed on the aircraft.
• You can only travel with one emotional support dog, who must be at least 4 months old.
• You can travel with your dog in the aircraft cabin on routes that recognize the concept of emotional assistance dog. That is, from or to Mexico, Colombia and on domestic flights within Colombia.

How to request the transportation of your emotional support dog?

If you travel on other routes you can request our pet transportation service, to travel with your dog in the cabin or take it in the hold of the aircraft, as long as it meets the conditions for each service.

To travel with your emotional support dog, you need to let us know up to 48 hours before your flight departure. Then, download and complete the request form and send it as a request through the Contact Form, detailing the conditions and requirements for travelling with your pet.

Step by step

Create a request -> Enter flight details (optional) -> Pets or emotional support dog category -> Detail and attached documents.

Our recommendation is
We invite you to read carefully the request form, from there we indicate what are the requirements that your dog must meet, the responsibilities as owner and the accreditation of the treating doctor to confirm the need to travel with an emotional support dog.

Considerations during the flight

• He/She can travel at your feet or under the front seat, without obstructing aisles, and cannot be located at emergency exits.
• You can bring carpets/sanitary sheets and/or diapers to avoid situations that affect the hygiene of the plane.
• You will not be able to feed him/her from the trays, nor be fed with the meals of the service on board.
• Your pet needs to wear a leash or harness, be clean, healthy, and have good behavior.

You can check out more information about requirements, conditions and special routes in our Special Needs - Assistance pets section.