Recommendations for your trip - Step by step

Preparation from your house

• On domestic flights, carry your digital boarding pass to reduce contact with others.
• Verify that you have all the necessary documentation to fly to this destination and that you comply with health measures and government requirements.
• Don’t forget to wear your mask. It’s one of the safest ways to avoid infection.

On the day of your trip

• Remember to maintain social distance at all times.
• Due to the sanitary controls at the airports, we recommend you to arrive in advance. Please check the schedules provided.
• If the authority so requires, you must go through a health check and submit the required documentation.
• Check the possibility of shipping your baggage according to the fare purchased. If you are travelling with a carry-on bag, remember that you can carry up to 10 kg.
• For safe boarding, approach the gate only when your boarding party is called. Keep the recommended distance.

During the flight

• Remember to wear a mask at all times.
• Take your assigned seat and don’t get up from it if you don’t have to.
• Cooperate with the crew. It’s essential for everyone’s safety.
• Avoid crowding in the corridors.

Upon arriving at your destination

• For your safety, follow our crew’s instructions.
• Stay seated until your line is called down to ensure distance.
• Remove your baggage items from the carousel while keeping distance from others.