Karla Romo

The term will depend on the fare associated with the ticket you bought. There are some fares that allow up to 12 months to request the refund since you’ve made the purchase if you have not flown so...

You can check if your ticket allows you to change the date or destination of your trip without fines or fare differences, as well as the date within which you can make the change in the My Trips <...

It is your new virtual wallet that is destinated to receive the money for ticket refunds, refunds of seats and baggage items purchases, and compensation for contingencies.    You can also load it w...

Once you’ve purchased your ticket for a domestic flight, we’ll immediately send you your dynamic boarding pass. With 48 hours left before your flight, you’ll have up-to-date information with the la...

For your safety and that of the flight, it is not possible to use toys during the trip remote control, telephones or any other device with no option to disable its wireless data transmission functi...

If your checked baggage exceeds the maximum weight or dimensions allowed, you’ll have to pay an extra cost. Remember that these values may vary according to the date of the flight (high or low seas...